So originally, I had created this post and kept it in draft status with the title, ‘People that have done us wrong lately‘ to recant some tales of poor customer service. Instead, I’m repurposing this to talk about some good customer service.

Brad Smith has been doing handyman jobs around my mother’s home for about a year now and just knocking it out of the park. Yesterday, he started putting in a new backdoor to my home (a very nice birthday gift to Abbe and I by an anonymous family member… let’s just call her “My Mom”). I can’t wait to post photos once he has it all done – HUGE improvement to our home.

RDP Mechanical Contractors returned my call within an hour about my non-functioning boiler on a 50+ degree day. Bob was on time for my appointment to take a look at the boiler and got me up and running in less than a half hour. Bob is doing research on my boiler’s symptoms for me and made sure I had his cell phone and urged me to call at any time if there are any problems.

Both of these companies do not have websites, something I need to talk to both of these guys about – I’ve always enjoyed giving a customer a deep discount when they have wowed me with their customer service.

Small Business/Tech Links…

• Are Small Business Websites Really This Bad?
• How Important is Online Visibility?
• Apple Responds To New iPad Battery Kvetching
• Adobe releases Flash Player 11.2, AIR 3.2, still very much into gaming
• Google Pushes Play Front And Center: Is Selling Content Now King?
• Artistic Distance
• Congress Approves Startup-Focused JOBS Act
• 4 Tips For Authentic Online Engagement
• Coping With Twitter’s Unfollow Bug
• Free, open, all-HTML/JS MMO from Mozilla

Funny/Interesting Links…

• The Return of Tenacious D Is Epic and Hilarious
• ‘Eat It Don’t Tweet It’ Music Video Mocks Food Pornographers
• 10 clothing items that tell the world you’re a nerd in the sexiest way possible
• The most sexually unsanitary offer for discount carpet cleaning in history

The Daddy-Daughter Dance was great last night. Viv really enjoyed all the dressing up and having her hair done, but she really liked having an evening with her daddy too. At the end of the night, it was really sweet – the younger girls were tired and the last slow dance (Viv included), the Daddy’s all were carrying their little girls and slow dancing. I was reminded of rocking Viv to sleep to some of my songs when she was a baby. A really, really, good night.

Small Business/Tech Links…

• Understanding the Real Story of Your Business on the Web
• Small Businesses: More Web Use = More Sales (Study Says)
• Facebook Takes a Stand Against Employers Who Request Passwords
• How (and Why) Musicians Are Using Twitter
• Pair Is A Path For The Two Of Us
• Why Entrepreneurs Should NOT Buy Homes

Funny/Interesting Links…

• 10 people dressed as superheroes who aren’t remotely acting like superheroes
• Introducing the Geraldo Rivera Brand Hoodless Hooded Sweatshirt
• 5 brutally honest text message auto-replies that would significantly improve your life

Tonight is the Daddy-Daughter Dance. I’ll be escorting my little angel and I can’t wait… and it takes a lot for me to be excited to put on a suit these days.

Small Business/Tech Links…

• How to track iPad, iPhone data usage and save money
• The Case for Google
• New site gives you the amusingly irresponsible power to pose as any celebrity on Twitter
• /dev/sigh

Funny/Interesting Links…

• The sweetest thing a husband wearing nothing but a tutu ever did for his sick wife - I think Bob Carey is an awesome dude
• Adam Winrich: Whips and Harmonica
• Le Petit Prince
• Mastodon – Leviathan (piano) – you might not like  Mastodon, but this is a guy playing their entire Leviathan album in one take… on piano.
• Cathy’s Requiem for a Dream
• Celebrities Read Tweets About Themselves

Yesterday was pretty good. Woke up. Had brunch with Mom and Abbe at Prospector’s. Picked up Bubs and we watched the Flyers beat the Pens. Then we played ice hockey at stick time at the Igloo. Then we just relaxed for the rest of the day. At what point when you’re 41, do you stop saying, “not bad for a 41 year old huh?” Because I’m already annoying myself… and we’re on like day two.

Small Business/Tech Links…

• Typography 101: What Small Business Owners Need To Know
• How to Make Your Tweets More Trustworthy
• User Experience Vision For Startups
• Hitting It Big In The Enterprise
• How Startups Are Key To The Economic Recovery

Funny/Interesting Links…

• Ten rejected prom ideas that could actually make going to prom seem appealing
• Military STD posters, WWI-II
• Surfing at Byron Bay
• Amazing macro photos of ants

Further evidence that riches aren’t measured by bank accounts… I’m 41 today. This note was left on my office door yesterday by Viv. I am so grateful for EVERYONE in my life. It’s crazy how lucky and loved I am. Your goodness is not lost on me.

Movie Reviews…

50/50 – this movie was very, very good. It will make you cry, or so I’ve heard.

Small Business/Tech Links…

• 10 Ways to Benefit from Your 404 Error Page
• 10 Best Beer Apps for St. Patrick’s Day
• Google Hires Digg Founder Kevin Rose
• PayPal’s Astonishing Arrogance
• Infinity Blade Is Just Getting Started With the iPad’s Retina Display
• 8 Reasons People Aren’t Following You Back on Twitter
• Uses for your old iPad

Funny/Interesting Links…

• KONY 2012 Creator Arrested for Lewd Act, Invisible Children Blames ‘Dehydration’ - Ahh yes, they are blaming dehydration…. I am going to get so, so dehydrated today for my birthday/St. Patrick’s Day. Like totally parched.
• If Groupon offered St. Patrick’s Day deals you actually needed